FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 7-10 business days production time for your order to ship out, average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 5 business please email us at info@selfcarebysc.com.

I am not in love with my order, can it be returned? What if there is an issue?
Unfortunately, we do not provide refunds. If there is a quality issue, please email info@selfcarebysc.com . Please provide your email, order number and issue.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply email info@selfcarebysc.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to make your purchase easy! Please send us an email to info@selfcarebysc.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Please allow 48 business hours for a response.